（商业过程外购的基础）ESSENTIALS OF BUSINESS PROCESS OUTSOURCING mobi 下载 fb2 夸克云 azw3 网盘 pdf pmlz

This book will provide the fundamentals of business process outsourcing for the busy executive who needs to get up to speed. It will have such features as checklists, tips and techniques, and case studies.

Written in a user friendly style that allows senior level financial executives to get a solid foundation of what business process outsourcing is and how it can benefit their companies.

Provides managers with the tools to analyse the BPO opportunities for their own firms, as well as techniques and strategies for managing a BPO initiative.

Shows managers how a BPO strategy can save the company money and create jobs domestically.

Both authors are consultants and advisers to industry-leading companies and frequent speakers at business forums and conferences.

作者简介：

Thomas N. Duening is Director of the Entrepreneurial Programs Office at the Ira A. Fulton School of Engineering, Arizona State University in Tempe, Arizona. He is also President of INSYTE Business Research Group, an international business consulting and research firm.

Preface

1 The BPO Revolution

2 Identifying and Selecting the BPO Opportunity

3 Identifying and Managing the Costs of BPO

4 Vendor Selection and Contracting

5 Managing BPO-Related Change

6 Infrastructure Considerations and Challenges

7 Business Risks and Mitigation Strategies

Index

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书籍介绍

This book will provide the fundamentals of business process outsourcing for the busy executive who needs to get up to speed. It will have such features as checklists, tips and techniques, and case studies. Written in a user friendly style that allows senior level financial executives to get a solid foundation of what business process outsourcing is and how it can benefit their companies. Provides managers with the tools to analyse the BPO opportunities for their own firms, as well as techniques and strategies for managing a BPO initiative. Shows managers how a BPO strategy can save the company money and create jobs domestically. Both authors are consultants and advisers to industry-leading companies and frequent speakers at business forums and conferences.