Effective Apology Mending Fences, Building Bridges, and Restoring Trust有效的道歉补救，沟通以及信任恢复 mobi 下载 fb2 夸克云 azw3 网盘 pdf pmlz

Politicians apologizing, celebrities needing to apologize, and business leaders failing at the attempt fill today's headlines. In fact, we all have occasion to apologize. But we don't need more apologies, says John Kador. We need more effective ones that restore strained relationships, create possibilities for growth, and generate better outcomes for all.

Effective Apology challenges you to think about the fundamental value of an apology, to you and the receiver, as it explores in detail the key dimensions--what Kador calls the Five Rs--of a wholehearted apology, one that heals and renews. Kador also offers advice on how to accept or reject an apology, ten apology dos and don'ts, and a quiz to test your Apology Quotient.

Introduction Apology Is the First Resort

PART 1：PRAC I lCING APOLoGY

Chapter 1 The Age of Apology

Chapter 2 Why We Apologize and What It Accomplishes

PART 1：THE FIVE DIMENSl0NS OF EFFECTIVE APOLoGY

　Chapter 3 Recognition

　Chapter 4 Responsibility

　Chapter 5 Remorse

　Chapter 6 Restitution

　Chapter 7 Repetition

PARl III：APOLOGIZE FOR RESU LT。S

　Chapter 8 When，Where，an．d How to Apologize

　Chapter 9 How to Accept(and Reject)an Apology

　Chapter　10 Apology and Forgiveness

　Chapter　11 Obstacles to Wholehearted Apology

　Chapter　12 The Best Apology Possible： Ten Apology D0’S and Don’ts

　Chapter　13 Talking About Apology：Frequently Asked Questions

　Chapter 14 What Can I Do Now?

Five Apology Practices

Notes

Acknowledgments

Apology Examples by Category

Index

About the Author

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Progress is made one apology at a time

Politicians apologizing, celebrities needing to apologize, and business leaders failing at the attempt fill today's headlines. In fact, we all have occasion to apologize. But we don't need more apologies, says John Kador. We need more effective ones that restore strained relationships, create possibilities for growth, and generate better outcomes for all.

Effective Apology challenges you to think about the fundamental value of an apology, to you and the receiver, as it explores in detail the key dimensions--what Kador calls the Five Rs--of a wholehearted apology, one that heals and renews. Kador also offers advice on how to accept or reject an apology, ten apology dos and don'ts, and a quiz to test your Apology Quotient. The willingness to apologize signals strength, character, and integrity--real leadership is impossible without it. With over 70 examples of the good, the bad, and the ineffective apology in action, no other book combines such a practical, how-to approach with a rich analysis of what it takes to make apology work in the real world.