MHPE: DEALING WITH DIFFICULT PEOPLE(ISBN=9780071416412) mobi 下载 fb2 夸克云 azw3 网盘 pdf pmlz

　　These quick reads, based on McGraw-Hill bestsellers, are

designed to meet the needs of busy people. Titles in the series

focus on each book's main themes and action ideas, reduced to a

manageable page count for on-the-go readers.

Specific strategies for understanding the 10 types of problem

people and influencing them to adopt positive behaviors.

Dealing with difficult people

Recognize the 10 most unwanted behaviors

Choose your approach

Understand the four intents

Understand the first intent: get it done

Understand the second intent: get it right

Understand the third intent: get along

Understand the fourth intent: get appreciated

Recognize the results of threatened intents

Reduce differences

Listen to understand

Reach a deeper understanding

Speak to be understood

Project and expect the best

Bring out the best in the Tank

Bring out the best in the Sniper

Bring out the best in the Know-It-All

Bring out the best in the Think-They-Know-It-All

Bring out the best in the Grenade

Bring out the best in the Yes Person

Bring out the best in the Maybe Person

Bring out the best in the Nothing Person

Bring out the best in the No Person

Bring out the best in the Whiner

Take the first three action steps

　　Dr. Rick Brinkman

　　Dr. Rick Brinkman and Dr. Rick Kirschner are professional

speakers, and the coau-thors of the bestselling audio and video

tapes How to Deal with Difficult People andthe bestselling book

Dealing with People You Can't Stand. Since 1980, they haveshared

their insights with audiences worldwide through their

company,

R&R Productions.

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