Job Aids and Performance Support: Moving From Knowledge in the Classroom to Knowledge Everywhe职场工作手册 mobi 下载 fb2 夸克云 azw3 网盘 pdf pmlz

"Allison Rossett shines her spotlight on performance support through job aids, low and high tech, available now and coming soon. She and co-author Lisa Schafer dazzle us with possibilities for Planners (for just before and after the performance challenge) and Sidekicks (great term! for what to do right now). Lively language, wide-ranging examples, and cautions about possible dark sides make this book an invaluable sidekick for performance-focused professionals."

"This is PS, performance support that isn't always electronic or part of an elaborate system. A simple, inexpensive sticky note, map, wizard, reference card, poster or cheat sheet can be just as effective as pricier techniques. This book is chock full of fresh thinking and useful solutions."

"Job Aids and Performance Support in the Workplace gives us everything we've ever wanted to know about these invaluable tools and techniques! Allison Rossett and Lisa Schafer have created a comprehensive, pragmatic, and very readable guide. The authors don't exaggerate when they claim it's 'knowledge everywhere.' "

"Have you thought of city-wide Internet access as a service to citizens, like water, electricity, and trash collection? Well, why not? Once again, Allison Rossett has spoken in her practical and engaging way. She and Lisa Schafer made me think in new ways and remember why I got into the performance improvement business in the first place. Like every good teacher, Rossett somehow makes you feel you 'already knew it,' and you are eager to get started anew."

List of Figures, Tables, and Exhibits

Foreword

Preface

1 Introduction

What Is Performance Support?

What Is Not Performance Support

What Is to Love About Job Aids?

What Is to Love About Performance Support?

Are We Forgetting Training and Development?

About the Handbook

Review of Chapter 1

Preview of Chapter 2

2 The When and Where of Performance Support

When to Use Performance Support

When Is Performance Support Inappropriate?

Review of Chapter 2

Preview of Chapter 3

3 Performance Support Yesterday and Today

Job Aids at the Beginning

Performance Support at the Beginning

Review of Chapter 3

Preview of Chapter 4

4 Planner and Sidekick Performance Support

An Expanded View

Integration, Tailoring, and Pizza Delivery

Integration, Tailoring, and Finding Your Way

Parsing Performance Support

Review of Chapter 4: Advising Amy, Mfonso, and Magnolia

Preview of Chapter 5

5 Examples of Planner Performance Support

A Rubric for Teachers

Calculator for Lifting Operations

Sales Rep Incentive Tool

Electronic Reference Library

CLO Dashboard

Review of Chapter 5

Preview of Chapter 6

6 Examples of Sidekick Performance Support

Mike's Express Carwash Poster

Library of Congress Online Learning Center Demonstrations

Football Wristbands

Salesforce.com's Interactive Coach

Review of Chapter 6

Preview of Chapter 7

7 Getting Started with Performance Support

8 The Element of Effective Performance Support

9 Strategies for Implementation

10 Into the Future

Index

About the Authors

Job Aids and Performance Support in the Workplace gives us everything we’ve ever wanted to know about these invaluable tools and techniques! Allison Rossett and Lisa Schafer have created a comprehensive, pragmatic, and very readable guide. The authors

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Job Aids and Performance Support in the Workplace gives us everything we’ve ever wanted to know about these invaluable tools and techniques! Allison Rossett and Lisa Schafer have created a comprehensive, pragmatic, and very readable guide. The authors don’t exaggerate when they claim it’s ‘knowledge everywhere.’